FAQ
Frequently Asked Questions
Have questions? We have answers. Find everything you need to know below.
About Products
1. What clothing categories does ParticleDancing offer?
We offer a wide range of streetwear and casual apparel, including T-shirts, hoodies, crewnecks, jackets, pants, sweatshirts, skirts, and shorts. Our catalog covers multiple style directions — Athleisure Sport, Minimal High-Street, Classic Vintage Retro, Preppy Street, Graffiti Street Style, Vintage Workwear, Urban Outdoor Tech, and Y2K Subculture.
2. What printing and customization techniques do you offer?
We offer silk screen printing, puff print, DTG (direct-to-garment), embroidery (flat stitch, appliqué, chenille), silicone & HD print, and embossing/debossing. Each technique delivers a different texture and visual effect — our team can help you choose the best fit for your design and garment type.
3. What fabrics and materials can I choose from?
We offer French terry, heavyweight fleece, waffle knit, cotton, polyester, bamboo, recycled blends, and more. All fabrics are sourced from our own mill, so we can provide swatches and guide you to the weight and hand-feel that best suits your brand.
4. What sizes are available?
Most products are available from S to XXL. Size availability may vary by product style. Please check the individual product page for size range details.
5. Can I get custom labels, hang tags, and branded packaging?
Yes. We offer full private label services including woven labels, heat transfer / tagless labels, leather & silicone tags, loop & ribbon tags, cotton & canvas patches, custom hang tags (heavyweight cardboard, sticker, PVC/plastic, woven fabric), and branded poly bags. Everything is produced in-house — no third-party fulfillment gap.
About Price & Payment
1. How is pricing determined?
Product prices are listed on each product page. For custom and private label orders, pricing depends on the product type, fabric selection, customization technique, quantity, and branding layers. We provide a detailed cost breakdown after reviewing your brief.
2. Do you offer volume discounts?
Yes. The more you order, the better your per-unit cost. Consolidating items into a single shipment also reduces your shipping cost per piece. Contact us to discuss pricing for large or recurring orders.
3. What payment methods do you accept?
Please contact our Order Manager for current payment options. We work with brands globally and can accommodate various payment arrangements. Contact: Alex Tan — service@particledancing.com/ WhatsApp: +86 13600439152.
4. When is payment due?
After you place an order, we will review it and send you an invoice — including the exact shipping cost — within 24 hours. Production begins after payment is received.
About Orders
1. Is there a minimum order quantity (MOQ)?
For standard wholesale catalog items, there is no upfront minimum. For custom orders, MOQ starts at 50 pieces per color for style refinements. Full custom collection builds have their own requirements — contact us for details. There is no MOQ on private label branding alone.
2. What is the order process?
For wholesale catalog orders, you can place an order directly on the platform and complete payment. For custom and private label orders, the process is: ① submit your brief and reference images → ② confirm design, fabric, and customization details with our team → ③ approve a pre-production sample → ④ bulk production → ⑤ pack and ship. All custom orders are processed through particledancing.com.
3. Can I combine different products and styles in one order?
Yes. There is no restriction on mixing different product types, genders, or styles in a single order.
4. Can you replicate a style from another brand?
Yes. Send us a reference image — we will reverse-engineer the cut, adjust it as needed, and get it into production. Sample turnaround is typically 10–15 business days.
About Samples
1. Do you offer samples before bulk production?
Yes. We strongly recommend ordering a sample before committing to a bulk run. This lets you approve fit, fabric, and quality before the full order goes to the line.
2. How long does a sample take?
Standard product samples typically take 5–7 business days. Custom development samples (new silhouettes, fabric swaps, redesigns) typically take 10–15 business days.
3. Are samples priced affordably for independent brands?
Yes. Development samples are priced to be accessible for independent brands and solo designers, so you can test a new cut or collab style without a major upfront commitment.
About Shipping
1. Where do you ship from, and which carriers do you use?
We ship from our factory in Guangzhou, China, and our fulfillment warehouse in Chino, CA (USA). We ship worldwide via DHL, FedEx, and UPS. For larger orders (typically over 1 cubic meter), sea freight may be used depending on destination and cost efficiency.
2. How long does delivery take?
After payment is received, existing customers' orders are typically dispatched within 1 business day; new customers within 2 business days. Estimated delivery times after dispatch:
|
Destination |
Express (DHL/FedEx/UPS) |
Standard Shipping |
|
United States |
5–8 business days |
10–15 business days |
|
Canada |
7–9 business days |
12–15 business days |
|
Australia / New Zealand |
5–8 business days |
10–15 business days |
|
Europe |
5–8 business days |
10–15 business days |
|
Middle East |
5–8 business days |
10–15 business days |
|
Asia |
4–5 business days |
5–8 business days |
Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.
3. How is shipping cost calculated?
Shipping is calculated by total order weight, delivery method, and destination country. We will include the exact shipping cost in your invoice within 24 hours of order placement. Consolidating items into one shipment lowers your per-piece shipping cost.
4. Can I choose my preferred carrier?
Yes. You may choose your preferred carrier, or we will compare all available options and recommend the most cost-effective one. If you are not satisfied with the quoted shipping fee, you may cancel the order or arrange your own prepaid shipping label.
5. What about local taxes and import duties?
Import duties and taxes depend on your country's regulations. As a high-volume shipper, we have negotiated preferential rates with major carriers and pass those savings on to you — but local customs fees are the buyer's responsibility. Contact us if you have specific questions about your destination country.
About Private Label & Custom Orders
1. What is the difference between Private Label and a Custom Order?
Private label is the fast lane — your logo, labels, hang tags, and graphics applied to products already in our catalog. No pattern changes, no long lead times. A custom order means building from scratch: new silhouette, new fabric, new cut, fully exclusive to your brand.
2.Do you provide design proofs before production?
Yes. For private label orders, we send proofs of your label, tag, and graphic placement for approval before anything goes to production.
2. Can I mix different label types in one order?
Yes. For example, you can combine a woven neck label with a leather hang tag and a sticker tag in the same order.
3. Is a full custom collection design exclusive to my brand?
Yes. Full custom collection designs are produced exclusively for your brand and will not be replicated for other clients.
4. Where can I start a custom or private label order?
All custom orders are handled through particledancing.com — that's where you submit your brief, review fabric options, receive quotes, and approve samples.
About Returns & Quality
1. How do you ensure product quality before shipping?
All orders go through a quality inspection process. For bulk orders, we provide detailed quality inspection reports and photos before shipping. We also recommend ordering a sample first to approve fit and quality in advance.
2. What should I do if I receive a defective item?
If you receive a defective or incorrect item, please contact our Order Manager (Alex Tan — service@particledancing.com) with photos and your order details. We will work with you to resolve the issue promptly through an exchange or other appropriate solution.
3. What is your return or cancellation policy?
If a stock shortage or production issue causes a delay, we will notify you by email and offer you the choice of an exchange or a cancellation. If you are not satisfied with a quoted shipping fee before dispatch, you may also cancel the order. For specific return scenarios, please reach out to us directly.
Still Have Questions?
We're here to help. If you couldn't find the information you were looking for, please reach out to our team directly.
Order Manager: Alex Tan �� service@particledancing.com| WhatsApp: +86 13600439152
Private Label Manager: Jay Lin �� service@particledancing.com| WhatsApp: +86 13600439152
Or use our contact form and we'll get back to you promptly.