Return & Refund policy

At ParticleDancing, every product is carefully inspected before shipping to ensure high quality. In the rare case that you receive a defective item, our return process is quick and simple. We sincerely apologize for any inconvenience this may cause.

What to do if you receive a defective product

  1. Contact your sales manager via website chat or email within 3 days of receiving your order.
  2. Provide clear photos or videos that show the quality defect.
  3. Once the defect is confirmed (usually within 1 business day), we will refund your original payment method without requiring you to return the item.

If you are unable to provide photos or videos, or if the materials provided do not clearly show a quality defect, the item must be returned in its original condition to be eligible for a refund or exchange. In this case, return shipping is your responsibility. Return shipping charges will be reimbursed only after we receive the item and confirm the defect.

Can I return or cancel an order that has no quality issue?

  1. Order cancellations are accepted before shipment only. Orders that have already shipped cannot be cancelled.
  2. For returns or exchanges that are not due to a quality defect, you are responsible for both the return shipping and the re-shipping costs.
  3. Returns and exchanges are accepted within 3 days of receiving the item.
  4. You will receive a refund without returning the package if: the carrier confirms the package is lost or damaged, or we shipped the wrong item, size, or print.

Can I return an item that has been worn, damaged, or has the tag removed?

  1. Items must be returned in the same condition as received — unworn, unwashed, and undamaged, with all tags and original packaging attached.
  2. Items marked as non-returnable and free gifts are not eligible for return.

Refunds

  1. Refunds are processed within 7 business days of confirmation. You may choose to receive your refund as ParticleDancing store credit or back to your original payment method. (Credit and debit card refunds may take an additional 3–7 business days to appear.) Thank you for your patience.
  2. Shipping and insurance charges are non-refundable.

Important reminders

  1. Do not return items to the sender address printed on the package — this will delay your return. Only ship to the return address provided by your sales manager.
  2. Please make sure your return package contains only ParticleDancing items. We cannot be responsible for returning non-ParticleDancing items sent to us by mistake.

Contact us

For any questions about returns, please reach out to us:

  • Email: service@particledancing.com
  • Return & Exchange Address: 304 Townsend Street, Unit H, Santa Ana, CA 92703
  • Customer service hours: Monday – Friday, 8:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 24 hours.